Privacy policy

Last Updated: April 6, 2026

Clara & Evelyn New York manages this store and website (www.clara-evelyn.com), including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the "Services"). Clara & Evelyn is Powered by Shopify, enabling us to deliver these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through our Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect

We collect information that identifies you or can reasonably be linked to you. This includes:

  • Contact Information: Name, billing address, shipping address, phone number, and email.
  • Financial Information: Credit/debit card numbers, transaction data, and payment confirmation details.
  • Account Details: Username, password, security questions, and preferences.
  • Transaction History: Items viewed, carted, purchased, returned, or exchanged.
  • Communication: Information provided during customer support inquiries.
  • Device & Usage Data: IP address, browser type, unique device identifiers, and interaction data (how you navigate our site).

2. How We Use Your Information

  • Providing Services: To fulfill orders, process payments, manage accounts, and facilitate returns/exchanges.
  • Marketing & Excellence: To send curated promotional messages via email or SMS and show tailored advertisements based on your interests.
  • Security & Fraud Prevention: To verify accounts, ensure secure payments, and detect malicious or fraudulent activity.
  • Communication: To provide concierge-level customer support and maintain our relationship with you.
  • Legal Compliance: To comply with applicable laws and respond to valid legal processes.

3. Disclosure of Information

We may share your personal information with:

  • Shopify and Service Providers: For IT management, payment processing, data analytics, and fulfillment.
  • Business Partners: For marketing purposes (e.g., personalized advertising via Shopify).
  • Affiliates: Within our corporate group to ensure a seamless brand experience.
  • Legal Authorities: When required by law or to protect the rights and safety of Clara & Evelyn and our users.

4. Relationship with Shopify

Our Services are hosted by Shopify. Information you submit will be shared with Shopify to provide and improve the Services. Shopify may process your data in countries other than where you live. For more information, please consult the Shopify Privacy Policy.

5. Third-Party Links

Our Services may contain links to external platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review their policies independently.

6. Data of Minors

The Services are not intended for children. We do not knowingly collect information from individuals under the age of majority in their jurisdiction.

7. Security and Retention

While we implement robust security measures, no system is impenetrable. We retain your information only as long as necessary to provide our Services, resolve disputes, or comply with legal obligations.

8. Your Rights and Choices

Depending on your location (e.g., UK or EEA), you may have the following rights:

  • Right to Access/Know: Request a copy of the data we hold.
  • Right to Deletion: Request that we erase your personal information.
  • Right to Correction: Request updates to inaccurate data.
  • Right to Portability: Request transfer of data to a third party.
  • Withdraw Consent: Opt-out of marketing communications at any time via the "Unsubscribe" link.

9. International Transfers

Your information may be processed and stored outside of your home country. For transfers outside the UK or EEA, we rely on recognized mechanisms such as the European Commission’s Standard Contractual Clauses.

10. Contact

If you have questions regarding this policy or wish to exercise your rights, please contact us:

Email: support@clara-evelyn.com

Clara & Evelyn New York Support Team